Frequently Asked Questions
Everything you need to know about your PaintScratch style journey.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite fitting garments to ensure a perfect match.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, PaintScratch ships to over 50 countries. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my PaintScratch garments?
To maintain the quality of your clothing, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying helps preserve fabric integrity.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.