Returns & Exchanges
At PaintScratch, we want you to be completely satisfied with your new look, which is why we offer a 30-day window for all returns and exchanges on unworn items with original tags. Please ensure all garments are in their original condition to qualify for a full refund to your original payment method.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Securely place the unworn items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing